ISO 9001 and the ISO 9000 Series
The bar for Quality is constantly being raised through a revised ISO 9001 Standard. As more U.S. companies move into the global market, many are finding that they need to adopt the ISO 9001 standard to stay competitive. Maintained by the International Organization for Standardization, ISO 9001 represents the international standard for quality in both manufacturing and service.
An ISO 9001-conforming system offers many benefits. In a survey of more than 500 ISO 9001-certified U.S. companies, a majority indicated that in addition to meeting the quality requirements for their major customers, they were perceived to be "higher quality" producers, with customers demanding fewer quality audits and experiencing greater satisfaction with products and services. The success of a company's ISO 9001 program hinges on the commitment to implement effective quality management. The focus should be set on operational improvement, not on merely appeasing customers.
Internally, ISO 9001 encourages both managers and the workforce to pay greater attention to quality, company morale improves, as does communication among departments. ISO 9001 enables operations to become more productive and efficient and the company realizes cost savings as scrap and rework decrease and customer satisfaction increases.
The new ISO 9001 standard most recently revised in 2008 (ISO 9001:2008) is a dynamic tool that can be used to achieve real business improvements.
Conceptually, the ISO 9001 standard has changed considerably from a tactical, business function based set of requirements represented in the 1994 revision, to a strategic process driven standard in the 2000 and 2008 revisions, moving away from the manufacturing bias, ISO 9001 is more readily accepted by the service and process sectors of business.
Through an analysis of clients' needs and wants, ISO 9001 experts decided that the new standards should be process based and also follow the Plan, Do, Check, Act, (PDCA) cycle as does ISO 14001. Bringing ISO 9001 into line provides a simpler approach to integrating systems and therefore making ISO Standard implementation and auditing easier.
It should also be noted that this new ISO 9001:2008 Standard encompasses all the requirements of the ISO 9001:1994 and ISO 9001:2000 standards and some new requirements that will help to build the organization's management systems into a complete "business system" and not just a quality system, which it has been in the past.
MOCG is uniquely positioned to assist companies effectively implement the ISO 9001 requirements for the first time, or improve their existing ISO 9001 conforming business processes to meet the ISO 9001:2008 revision.
Purchase the ISO 9001 Standard (ANSI/ISO/ASQ Q9001-2008: Quality management systems – Requirements)